COTROnline Site News

Login problem Resolved

Login problem Resolved

by Susan Fleming, -
Number of replies: 0
The login issue is the result of an error that occurred during the running of an automatic report; the error resulted in all students being suspended. The problem was been fixed by the IT Department.  While the problem did interfere with logins, there is no loss or breach of data involved.

Instructors have been notified about the outage and will probably make assignments due last night, due later today.
If you are still encountering login issues, you may need to reset your password, if you need to do this, use your Student ID (example: c0123456) as the Old Password.  If the problem persists, please contact the IT Student Help Desk or 250-489-2751  Ext. 3701 | 1-877-489-2687 [Toll-Free] - there will be someone available until 4:30 pm today, Friday, November 8th.

We apologize for the inconvenience and thank you for your patience.


Susan Fleming, B.A., M. A. Ed.

    Education Technologist

    COTROnline Help Desk (Susan & Pavel)

    College of the Rockies | Cranbrook, BC | Canada
    250-489-2751  Ext. 3737 | 1-877-489-2687 [Toll-Free] | 


Follow us: Facebook | Twitter | Instagram | YouTube