COTROnline Site News

Getting Help & Student Cards

 
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Getting Help & Student Cards
by Susan Fleming - Thursday, 13 August 2020, 4:21 PM
 

Information to help you get help in a timely manner......................

Click the Read More to get details .............



Need help but don't know who to ask?  Check here.

when sending an email, it is important to include the following, so we can respond quickly and effectively:

  • Your full name
  • Your student ID
  • Your course
  • The activity or resource you are having problems with (include the URL from the top of the page)
  • Detailed directions as to what you are trying to do (example:  Login into my course; set up email; register for my course(s); pay for my courses; contact my instructor; etc.)
  • URL(s) of the pages you are trying to access
  • Where you are located
  • Best times to contact you (your time, not ours - we will figure out the time difference)
  • Best way to contact you (we may not use it, but include a phone number)
  • Do you have MS Teams
  • What type of computer are you using
  • Which web browser (FireFox, Google Chrome, Internet Explorer, Internet Edge, Opera, Safari, etc.)

Get your Student ID Card