Information to help you get help in a timely manner......................
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Need help but don't know who to ask? Check here.
when sending an email, it is important to include the following, so we can respond quickly and effectively:
· Your full name
· Your student ID
· Your course
· The activity or resource you are having problems with (include the URL from the top of the page)
· Detailed directions as to what you are trying to do (example: Login into my course; set up email; register for my course(s); pay for my courses; contact my instructor; etc.)
· URL(s) of the pages you are trying to access
· Where you are located
· Best times to contact you (your time, not ours - we will figure out the time difference)
· Best way to contact you (we may not use it, but include a phone number)
· Do you have MS Teams
· What type of computer are you using
· Which web browser (FireFox, Google Chrome, Internet Explorer, Internet Edge, Opera, Safari, etc.)