IT Services Jumpstart Guide for Learning Technology

IT Services has provided several videos for getting started with technology at COTROnline that you can access through the Online Jumpstart course.

These videos include:

• Multi-factor Authentication
• Changing your Password & if you Forgot your Password
• Logging into Portal
• Downloading your free copy of Office 365
• Installing MS Outlook - your COTR mailbox
• Installing MS Teams - your online meeting platform
• Accessing and using OneDrive for file sharing and storage
• Computer purchasing advice

Personal Technology Access

Access to a personal computer is critical to your success as a student, whether you are taking courses fully online or in-person.

Clearing the Cache and Cookies

When troubleshooting issues with login, course content viewing, and assignment submissions, it is a necessary first step to clear the cache and cookies in your web-browser. Visit the following guide on Clearing the Cache and Cookies from the University of Iowa's IT services centre for browser-specific guidance.

For technical assistance contact the Student IT Help Desk:
Email: studenthelp@cotr.bc.ca
Office: KC 109
Phone: 250-489-2751 x3701