Having problems with COTROnline (Moodle)? Can't log in or getting kicked out of the COTROnline website? Course registration not working? Can't access a video or website? Need help submitting your assignment? 

Student Help Guide KC120 (Learning Commons) 250-489-2751, ext. 3737

Troubleshooting Resources

  • Moodle Help Forums
  • Ask Moodle/ChatGPT (requires ChatGPT/OpenAI account)
COTROnline Help Desk

Student Help Guide KC120 (Learning Commons) 250-489-2751, ext. 3737


Don't understand the discussion question? Not certain what is required for an assignment? Can't meet a deadline?


Can't log in or reset your password? Need to access MS Teams? Can't access the College of the Rockies Portal or webmail? Can't access a library database or article? Can't login to AccessCOTR?

250-489-2751, ext. 3701 Toll Free: 1-877-489-2687, ext. 3701

IT Student Help Desk

250-489-2751, ext. 3701 Toll Free: 1-877-489-2687, ext. 3701


Need help registering for a course? Need help getting into AccessCOTR to print T22 forms, check final grades, or request transcripts?

250-489-8237, ext. 3237 Toll Free: 1-877-489-2687, ext. 3237

Registration Help Desk

250-489-8237, ext. 3237 Toll Free: 1-877-489-2687, ext. 3237


Need help finding an article, book, etc. for your paper? Need a student card? Need help with research or APA / MLA / Chicago formatting?

250-489-8292, ext. 3292 Toll Free: 1-877-489-2687, ext. 3292

Learning Commons Reference Desk

250-489-8292, ext. 3292 Toll Free: 1-877-489-2687, ext. 3292


Feeling overwhelmed? Not certain what is needed to complete your program or transfer to another institution? In emotional distress? Need accommodation for an exam? Looking for a tutor?

Contact Student Services - all interactions are strictly confidential

250-489-8243, ext. 3243 Toll Free: 1-877-489-2687, ext. 3243

Student Services

250-489-8243, ext. 3243 Toll Free: 1-877-489-2687, ext. 3243


Need writing help? Math Tutor?

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Last modified: Wednesday, 1 May 2024, 3:34 PM